We’re here to help you out. Seriously, ask us anything. From directions to our fav beach, how to use our products or where we get the best tacos. We’re here for ya.

Available for product questions only Weekdays: 6AM to 3PM (PST)

trust-the-bum

<div data-block="true" data-editor="bcirq" data-offset-key="3pd80-0-0" id="isPasted"><div data-offset-key="3pd80-0-0"><span data-offset-key="3pd80-0-0"><span data-text="true">Unfortunately with our&#xA0;</span></span><a class="fr-strong" href="https://www.sunbum.com/pages/shipping-returns" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="3pd80-1-0"><span data-text="true"><u>returns policy</u></span></span></a><span data-offset-key="3pd80-2-0"><span data-text="true">&#xA0;and due to hygiene reasons, we cannot process returns or exchanges on any of our products unless faulty. We&apos;re SO sorry about this - however, we&apos;d still be happy to help you out! Just send us a message!</span></span></div></div><div data-block="true" data-editor="bcirq" data-offset-key="btnre-0-0"><div data-offset-key="btnre-0-0"><br></div></div><div data-block="true" data-editor="bcirq" data-offset-key="2qdp7-0-0"><br></div>

Unfortunately with our returns policy and due to hygiene reasons, we cannot process returns or exchanges on any of our products unless faulty. We're SO sorry about this - however, we'd still be happy to help you out! Just send us a message!

How do returns work?

Orders & Returns

Are your products Vegan?

Are your products Gluten Free?

Do your products contain Parabens/Vitamin A?

Are your products Fragrance Free?

Are your products Organic?

Does Sun Bum test on animals?

Do your spray products contain aerosol?

Do your products contain peanuts/tree nuts?

Where are your products made?

How long does it take for your products to expire?

Why won't you tell us what your fragrance is?

Are Sun Bum products "all natural"?

Is it safe to use Sun Bum products while pregnant?

About Us

Original Sunscreen vs. Mineral Sunscreen: Talk to me.

Why don’t you say “Reef Friendly” or “Reef Safe” on your products?

Can I use your products in Hawaii?

Are Sun Bum sunscreens Water Resistant?

Tell me about Broad Spectrum and UVA vs. UVB protection

Is a higher SPF value always better?

How often should I reapply sunscreen?

What's the best sunscreen for active people?

Can I use your Original sunscreen on my face, or do I need to buy a sunscreen made for the face?

Can I use sunscreen over/under makeup?

I have oily skin, what sunscreen would you recommend for me?

Why does mineral sunscreen make me look like a ghost?

Why does sunscreen burn my eyes?

What sunscreen do you recommend for darker skin types?

Do you really need sunscreen if you have dark skin?

Isn't getting a little sunshine good for you?

Hold up. What happened to the scent of your Mineral Line!?

What sunscreen should I use on my little ones?

It looks like my clothes may have gotten a stain from your sunscreen, what's up with that?

Can I purchase your sunscreens in bulk?

So, what makes the Kids sunscreen formula special and how’s it different from the other stuff you guys make?

Is your Kids sunscreen formula mineral or non-mineral?

About how old should they be to start using Kids sunscreen?

Ok, now the important question: Does it smell good?

What does the Dermatologist have to say about this stuff?

My kid is allergic to nuts and is also ‘gluten-free’ (which makes birthday parties super fun). Is this sunscreen safe for them to use?

Can Kids sunscreen be applied directly to their faces?

Kids Sunscreen

Are your baby products Vegan?  .

Are your Baby Bum® products Gluten-Free?

Do your Baby Bum® products contain fragrance?

Why are all of your Baby Bum® Sunscreen products mineral based?

Can I use these products if my child has a nut allergy?

What products are safe to use on newborns?

How often do I need to reapply sunscreen on my little one?

What is Monoi Oil?

What's Protect The Groms®?

What's your favorite healthy snack?

Baby Bum

Does the Daily Line work for all skin types?

Does the Daily Line contain fragrance?

What makes this different from your other sunscreens?

Daily Sunscreen

Sun Care

Is there DMDM in your hair care products?

Do your hair products contain Sulfates?

Can I use Sun Bum Hair Lightener on dark brown hair?

Is there a secret to drying long hair?

Hair Care

How is your Lip 30 different from your Original SPF 30 Sunscreen Lip Balm?

Do CocoBalm Lip Balms contain SPF?

Are your lip balms Vegan and Gluten Free?

Lip Care

Is Sun Bum Skin Care suitable for all skin types?

Do your skin care products contain fragrance?

What is the best order to apply skin care products?

Do Sun Bum Skin Care products contain synthetic fragrances?

Are Sun Bum Skin Care products safe for pregnancy and breastfeeding?

Will Sun Bum Skin Care products make me break out?

Can dark skin tones use Sun Bum Skin Care?

I see Cetearyl alcohol in the Restoring Night Cream, Hydrating Eye Cream, & Hydrating Serum. Won’t that dry my skin out?

I see Stearic acid & Coconut Oil in your products, are those pore-clogging/comedogenic?

Are your skin care products PH balanced?

Will silicones clog my pores?

Is the Sun Bum Daily Cleanser sulfate-free?

Will the Sun Bum Daily Sunscreen Face Mist leave a film on my face/makeup?

Can I apply the Sun Bum Hydrating Eye Cream to my eyelids?

Is Sun Bum Eye Cream ophthalmologist-tested?

Does the Daily Sunscreen Moisturizer have enough SPF protection?

Should I apply Sun Bum Skin Care Sunscreen Moisturizer to my neck?

Can I use the Daily Sunscreen Moisturizer or Daily Mineral Sunscreen Moisturizer under my eyes?

Why is your Daily Mineral Sunscreen Moisturizer SPF 30 tinted a light tan shade? Will it work on darker skin tones?

Does the Sun Bum Daily Cleanser remove makeup?

Is Daily Cleanser safe for someone who wears contact lenses?

How often can I use Sun Bum’s Restoring Face Mask?

Can I use Sun Bum’s Restoring Face Mask under my eyes?

I'm having trouble getting product out of the pumps (for airless pumps - daily spfs, serum)

Skin Care

How do I sign up for a subscription?

How do I access my subscription if I checkout as a guest?

What are my subscription payment options?

Can I get my subscription sooner than planned?

Can I swap, skip, or cancel my subscription products?

How do I check when my next subscription payment date is? Will you let me know when it’s coming up?

What if I need to change my subscription shipping address, payment method, or ship date?

How do returns work?Updated 4 months ago